How to Troubleshoot and Resolve Installation Issues with Alastri Hub

This guide provides a comprehensive troubleshooting checklist for issues encountered with the Alastri Hub and its modules. Below is a simplified breakdown of the key steps:

Step-by-Step Troubleshooting Checklist:

1. Clear Cache in Alastri Hub

   • Open File Explorer.
   • Type %localappdata% in the file path and press Enter.
   • Navigate to the Alastri Hub folder, then to the Cache folder.
   • Delete all contents inside the Cache folder.
   • Restart the Alastri Hub.
     
     

2. Whitelist URLs in IT Network

   • If clearing the cache doesn't resolve the issue, it's likely a network connection problem.
   • Contact your IT team to whitelist these URLs:
     • https://downloads.alastri.com/*
     • https://licensing.alastri.com.au/*
   • Recommended: Whitelist https://*.alastri.com.au/ to avoid future issues.
   • Ensure virus scanners allow access to this folder:
     C:\Users\username\AppData\Local\Alastri Hub.
     
     

3. Test Network Connectivity

   • Try accessing this link:
     https://downloads.alastri.com/media/rr/background.jpg.
     You should see an image of an open pit operation.
   • If the image is visible, repeat steps in Section 1.
     
     

4. Proxy Settings

   • If using a proxy, enter the necessary details and repeat steps in Section 1.
   • If the IT team mentions an auto proxy and the problem persists, tell IT to try specific proxy settings for your machine.
     
     

5. Contact Alastri Support

   • If the problem still isn't resolved after following all steps, reach out to Alastri support for further assistance via our Alastri support portal here

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