This guide provides a comprehensive troubleshooting checklist for issues encountered with the Alastri Hub and its modules. Below is a simplified breakdown of the key steps:
Step-by-Step Troubleshooting Checklist:
-
Clear Cache in Alastri Hub
- Open File Explorer.
- Type
%localappdata%in the file path and press Enter. - Navigate to the
Alastri Hubfolder, then to theCachefolder. - Delete all contents inside the Cache folder.
- Restart the Alastri Hub.
-
Whitelist URLs in IT Network
- If clearing the cache doesn't resolve the issue, it's likely a network connection problem.
- Contact your IT team to whitelist these URLs:
https://downloads.alastri.com/*https://licensing.alastri.com.au/*
- Recommended: Whitelist
https://*.alastri.com.au/to avoid future issues. - Ensure virus scanners allow access to this folder:
C:\Users\username\AppData\Local\Alastri Hub.
-
Test Network Connectivity
- Try accessing this link:
https://downloads.alastri.com/media/rr/background.jpg.
You should see an image of an open pit operation. - If the image is visible, repeat steps in Section 1.
- Try accessing this link:
-
Proxy Settings
- If using a proxy, enter the necessary details and repeat steps in Section 1.
- If the IT team mentions an auto proxy and the problem persists, tell IT to try specific proxy settings for your machine.
-
Contact Alastri Support
- If the problem still isn't resolved after following all steps, reach out to Alastri support for further assistance via our Alastri support portal here
Want to learn more?
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